Terms and conditions

Last updated: 10 November 2026

These terms explain how ByTrades works. By signing up and paying, you agree to them. If anything's unclear, email [email protected] and we'll explain.

1. Who we are

ByTrades is run by Dominic Bowden, a sole trader, at 7 Oak Tree Drive, Lane End, High Wycombe, Buckinghamshire, HP14 3EH. Email: [email protected].

"We" and "us" means ByTrades. "You" means the business signing up.

ByTrades is for businesses only. By signing up you confirm you're doing so for your trade or business, not as a consumer.

2. What you get

You choose a plan: Get Found, Get Ahead or Get On Top. What each plan includes is shown on our pricing page at the time you sign up, and that's what you get. Depending on your plan, that includes your website, keeping it running, and extras like managing your Google Business Profile, weekly updates, missed-call texts or social media.

Some things are "within reason". If your plan includes ongoing changes, we'll do what's fair and normal for a trade business. If a request is really a new project (an online shop or a booking system, for example), we'll tell you and agree it with you before doing anything.

We may improve or change how we deliver the service. If a change would make your plan noticeably worse, we'll give you 30 days' notice and you can cancel without penalty.

3. Building your website

There's no build fee.
Ready to view in 5 days. Once you've fully answered our setup form (including your photos and logo), your website will be ready for you to view within 5 days. If we miss that, your first month is free.
If something we need is missing or unclear, we'll ask straight away, and the 5 days start once we have it.
Your site goes live so you can check it properly. We register it with Google once you've signed it off.

4. Paying

You pay by card when you sign up. Payments are handled securely by Stripe. We never see or store your card number.
Your plan starts the day you sign up, and you're billed in advance:
monthly plans: every month
6-month plans: every 6 months
yearly plans: every 12 months
Prices are as shown on our pricing page when you sign up. We're not VAT registered, so no VAT is added.
Soft opening price: if you signed up on our soft opening price, you keep it for as long as you stay with us on that plan.
New domains: if you ask us to buy your domain, it's free on 6-month and yearly plans for domains under £20. On monthly plans it's a one-off £15, for domains under £15. It's registered in your name.
If we change our prices, we'll give you at least 30 days' notice. On a 6-month or yearly plan, your price won't change until your next renewal.
If a payment fails, we'll let you know. If it isn't sorted within 14 days, we may pause your website and services until it is.

5. Cancelling

Changed your mind? Cancel within 7 days of signing up and we'll refund you in full, minus Stripe's card fee (Stripe doesn't return it on refunds).
Monthly plans: no minimum term. Cancel any time with 30 days' notice.
6-month and yearly plans: after the first 7 days, these aren't refundable. Your plan runs to the end of the period you've paid for. They renew automatically for the same period unless you cancel before the renewal date. We'll email you before each renewal.
To cancel, email [email protected] or message us in the app. We'll confirm in writing.

6. When you leave

Your domain is yours. It's registered in your name. When you ask, we'll move it to you or to whoever you choose.
Your photos and logo are yours. We'll send you copies if you ask.
Your Google Business Profile is yours. You're the owner. We'll remove ourselves as a manager when you leave, and your reviews stay with you.
The website itself is ours. The design, code, templates and the words we wrote for it belong to ByTrades, so the website comes down when your plan ends.

7. What we need from you

Accurate details about your business. Only tell us things that are true (for example, only say you're insured or accredited if you are), and let us know if anything changes.
Only send us photos, logos and content you have the right to use.
Use your website, texts and messages legally. No spam and nothing misleading.
Keep your login details safe.

8. Showing our work

We may show your website in our portfolio and marketing (for example, "a site we built for…"). If you'd rather we didn't, just tell us.

9. Your customers' details

When your customers contact you through your website, texts or the app, you're responsible for their details (you're the "controller") and we handle them on your behalf (we're the "processor"). The Data Processing Terms at the end of these terms apply. Depending on your business, you may need to pay the ICO data protection fee yourself (ico.org.uk).

10. Things outside our control

Google decides where you show up. We do everything we can to help you get found, but nobody can control Google's results or promise a ranking, traffic or a number of leads. Any guarantee we offer is only what's written on our website, with its conditions.
We use trusted services to run your website and messages (HighLevel/LeadConnector, Stripe, Google and Cloudflare). We'll keep your site running as well as we can, but we can't promise it'll never go down, and we're not responsible for outages caused by them or by events outside our control.

11. Our responsibility

We'll do our work with reasonable care and skill. If something goes wrong because of us, we'll put it right.
We're not responsible for lost business, lost profits, lost data or any indirect loss.
If we are responsible for a loss, the most we'll pay in total is what you've paid us in the 12 months before it happened.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

12. Support

A real person replies, Monday to Friday, 8am to 6pm UK time (not bank holidays). How you reach us depends on your plan, as shown on our pricing page.

13. Confidentiality

We keep your business information private and only use it to provide your services. This continues after you leave.

14. Ending things on our side

We can end your plan if you seriously break these terms (for example, using your site for something illegal, or not paying). We'll tell you first and give you a chance to put it right, unless it's serious.

15. Changes to these terms

We may update these terms. If a change affects you, we'll tell you at least 30 days before it applies. If you don't agree, you can cancel before then.

16. The legal bits

These terms, plus what's on our pricing page when you sign up, are the whole agreement between us.
If any part of these terms can't be enforced, the rest still applies.
We'll contact you at the email you signed up with. You can contact us at [email protected].
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes.

Data Processing Terms (for your customers' details)

When we handle your customers' personal data on your behalf:

What and how long: we process your customers' contact details and messages to run your website, forms, texts, app and the services in your plan, for as long as you're with us.
Your instructions only: we only use the data to provide your services, never for anything else, and never sell it.
Confidential: anyone who works on ByTrades is bound to keep it confidential.
Secure: we keep it secure using trusted providers with strong security.
Sub-processors: you agree we can use HighLevel/LeadConnector, Stripe, Google and Cloudflare. We'll tell you before adding a new one, and you can object. They're bound by the same data protection duties.
Help: we'll help you deal with requests from your customers (for example, to see or delete their data) and with any data breach, and tell you without undue delay if we become aware of a breach.
When you leave: we'll return a copy of your customer data if you ask, then delete it within 90 days, unless the law requires us to keep it.
Transfers: some providers store data in the USA under safeguards approved by UK law (see our privacy policy).
Checks: we'll give you the information you reasonably need to show these terms are being followed.